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    Furniture Delivery & Policy

    Our current delivery time is 1-2 working days from the day your item is dispatched. This is excluding Seasonal Holidays and sale events (Black Friday) where you can expect slightly longer delivery times. 

    FURNITURE DELIVERY & Heavy duty items: 
    Once we have sent you a dispatched email for your furniture order you will receive a confirmation email shortly after of your scheduled delivery date and time. 

    We hand deliver 90% of our larger furniture items and on occasion will use DHL delivery services. 

     

    Once an order has been dispatched or successfully delivered this item cannot be further discounted nor reduced unless faulty or damaged.

    If your items has unfortunately arrived damaged, please send your order number, images and a short description to Enquiry@norfolkbaycompany.com 

    FURNITURE RETURNS:
    Customers will be responsible for the cost of returning goods.
    (unless faulty or damaged)
    We recommend tracked shipping and will not be responsible for lost parcels nor be responsible for damaged returns. 
    All furniture items must be returned in its original packaging. 

    Once notified, You can return your unwanted order to the following office address: 

    The Norfolk Bay Company Returns
    5 East Lane

    West Horsley

    KT24 1LB

    FURNITURE COLLECTION or EXCHANGE:
    Should your furniture item require a collection on some occasions this can be arranged; a surcharge for collection will apply unless damaged or faulty. (prices will vary depending on location)

    You must make contact regarding your return within 5 working days of delivery. Once the 5 day return period has passed unfortunately the order cannot be returned, amended or discounted.

    Depending on where you live and stock availability, the time it may take for your exchanged product to reach you, may vary.

    Additional non-returnable items

    • Furniture on hold (being stored by NBC)
    • Made to order products.
      Once a 'made to order' product has been purchased and entered the production stage unfortunately this order cannot be cancelled nor refunded.

    Unfortunately we only replace items if they are defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (unless damaged or faulty)

    Please do not dispose of your item unless one of the team have advised you to.

    We are in partnership with DHL delivery who do not deliver from Friday - Sunday or bank holidays. Due to high risk of damages, we do not send orders out on a Friday for Monday delivery. 

    Please also note: Any additional items ordered with furniture or pre orders will have a separate delivery charge at checkout. - You will still receive express delivery when your order/item arrives in store. 

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